An easier way to manage your rescue is finally here
Simplify and streamline rescue admin with free, cloud-based software.
General Questions
What is 24PetRescue, and how does it benefit my rescue organization?
Designed to meet pet rescues specific needs, 24PetRescue is a completely free, easy-to-use and mobile-friendly software. It offers an efficient workflow that help easily manage day-today operations, saving you valuable time, all at no cost to the rescue.
How is 24PetRescue different from other pet rescue management software?
24PetRescue was built specifically for rescues to meet their unique needs. It integrates with the 24Pet ecosystem, making it easier to track pets, connect with adopters, and ensure data accuracy. It offers seamless tools for managing pet records, adoptions, and communications, all in one place.
Is 24PetRescue free to use, or is there a subscription fee?
24PetRescue is free for use by rescue organizations.
How do I sign up my rescue organization for 24Pet Rescue?
You can sign up by creating an account here.
Technical & Set Up
What are the system requirements for using 24PetRescue?
24PetRescue is a cloud-based platform, accessible from any device with an internet connection and a modern web browser (Chrome, Firefox, Edge, Safari).
Is 24PetRescue cloud-based, or do I need to install software?
It is entirely cloud-based, eliminating the need for software installation. You can access it through a web browser.
How do I migrate my existing rescue data to 24PetRescue?
Currently, there are no tools available to import previous pet records, adopter information, or other historical data. Information on current animals in your care, people who interact with your organization, and partner agencies can be entered manually.
Can 24PetRescue integrate with other software we currently use?
Currently, 24PetRescue is optimized for integration with 24Pet ecosystem tools, such as the 24Petwatch microchip registry and PetPlace.com’s adoptable pet look-up tool. Additional integrations may be available in future updates.
What happens if I experience technical issues?
You can notify us of any technical issues through our designated inbox 24PetRescueteam@PetPlace.com.
Data Management & Security
How does 24PetRescue protect our rescue’s data?
24PetRescue uses industry-standard encryption and secure cloud hosting to protect your data.
Can we customize access levels for different team members?
Yes, administrators can assign different permission levels to team members, ensuring secure access based on roles.
User Support & Training
What kind of customer support is available?
24PetRescue comes with in-software guided tutorials for new users.
How do I report a bug or suggest a feature?
You can submit bug reports and feature requests directly through our designated inbox.
Will there be ongoing updates and improvements to the software?
Yes, we will look to make improvements to 24PetRescue based on user feedback and evolving rescue needs.
Miscellaneous
Can I use 24PetRescue on my phone or tablet?
Yes, 24PetRescue is mobile-friendly and can be accessed via any web browser on a phone or tablet.
How can I provide feedback on my experience with 24PetRescue?
You can submit feedback through our designated inbox, and we welcome suggestions for improvement.
I’m with a shelter organization that wants to refer my partner rescue(s) to 24PetRescue. How do I get started?
Email us at Contact24Pet@PetPlace.com to confirm that you’ve made a referral to 24PetRescue to the rescue organization. After they’ve created their account and have been active for XX days, we will reach out to confirm the credit on your account.
Find the perfect fit for your needs
24Pet offers other software solutions for animal welfare organizations of all sizes. Learn more about 24PetRescue click here, or contact us for expert guidance and tailored solutions.